Privacy Policy

1. Responsible Party Details

Responsible Party: Inprint Manufacturers Pty (Ltd)
Registration Number: 2025/539681/07
Registered Address: 25 Watermeyer St, Ext8, eMalahleni, Mpumalanga, 1035
Information Officer: JJ Venables
Email: johan@inprint.co.za
Telephone: 082 520 5627

2. Scope of This Policy

• This Policy applies to all personal information processed by us through our website, email, online forms and in the course of providing printing, branding and related services.
• It does not apply to third-party websites or services that are linked from our website. Those are governed by their own privacy policies.

3. Personal Information We Collect

We may collect and process the following categories of personal information:

• Identification and contact details: name, surname, company name, email address, telephone/cell number, VAT number (where relevant).
• Order and delivery details: physical/delivery address, billing details, order history, quotations, invoices and correspondence.
• Website usage data: IP address, browser type, pages visited, date and time of visits, referral URLs and other log data collected through cookies or analytics tools.
• Communication records: emails, messages submitted through our website, chat records (where applicable) and notes relating to your queries or orders.

We do not intentionally collect special categories of personal information (such as health information) unless required by law and with appropriate safeguards.

4. How We Collect Personal Information

• Directly from you when you:
  • request a quotation or place an order,
  • create or update your customer record,
  • contact us via email, phone or contact forms,
  • subscribe to newsletters or marketing communications (where offered).
• Automatically when you visit our website, via:
  • server logs,
  • cookies and similar technologies,
  • third-party analytics services (e.g. Google Analytics).

5. Purposes and Legal Basis for Processing

We process personal information for the following purposes and on the following grounds:

• To provide quotations, process orders and deliver products/services
  – performance of a contract or steps taken at your request prior to entering into a contract.
• To manage billing, payments and accounts
  – legal obligation and performance of a contract.
• To communicate with you regarding orders, support and queries
  – performance of a contract and our legitimate interest in effective customer service.
• To improve our website and services through analytics and usage data
  – our legitimate interest in understanding and improving our business and user experience.
• To comply with legal and regulatory requirements, including tax, accounting and data protection laws
  – legal obligation.
• Marketing communications (where applicable and permitted)
  – consent, or where allowed, our legitimate interest in informing clients of relevant products and services. You may opt out at any time.

6. Cookies and Tracking Technologies

• Our website may use cookies and similar technologies to:
  • remember your preferences,
  • improve functionality and performance,
  • collect aggregated usage statistics,
  • support security features.
• You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
• We may use third-party analytics services (such as Google Analytics) to understand how visitors use our website. These providers may use cookies and process IP addresses and usage data on our behalf.

7. Sharing of Personal Information

We do not sell your personal information. We may share it only with:

• Service providers and processors who help us operate our business (e.g. hosting providers, IT support, payment processors, couriers), under appropriate confidentiality and data protection agreements.
• Professional advisers such as auditors, legal advisers and accountants, where reasonably necessary.
• Regulators, law enforcement or other authorities where required by law or to protect our rights, property or safety, or that of our clients or others.
• Third parties in connection with a business transfer, merger, reorganisation or acquisition, subject to appropriate safeguards.

8. Cross-Border Transfers

• Some of our service providers (e.g. hosting or email providers) may be located outside South Africa.
• Where personal information is transferred across borders, we will take reasonable steps to ensure that the recipient is subject to a law, binding agreement or binding corporate rules that provide an adequate level of protection substantially similar to POPIA.

9. Data Retention

• We retain personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
• Retention periods depend on the nature of the information and legal requirements (for example, tax and accounting records may need to be retained for a prescribed period under South African law).
• When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it in a secure manner.

10. Security of Personal Information

• We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, disclosure, alteration or destruction.
• However, no system is completely secure. We cannot guarantee absolute security of information transmitted via the internet and you do so at your own risk.

11. Your Rights Under POPIA

Subject to certain limitations in POPIA and other applicable laws, you have the right to:

• request confirmation whether we hold personal information about you;
• access and obtain a copy of your personal information;
• request correction or updating of inaccurate, incomplete or outdated information;
• object to the processing of your personal information, on reasonable grounds;
• request deletion or destruction of personal information where there is no lawful reason for its retention;
• withdraw consent where processing is based on your consent (without affecting processing that has already occurred);
• lodge a complaint with the Information Regulator if you believe your rights under POPIA have been infringed.

To exercise these rights, please contact our Information Officer at johan@inprint.co.za.

12. Complaints to the Information Regulator

If you are not satisfied with how we handle your personal information, you may lodge a complaint with the Information Regulator (South Africa).

Information Regulator (South Africa)
Website: https://inforegulator.org.za
Email (general enquiries): enquiries@inforegulator.org.za
Email (POPIA complaints): POPIAComplaints@inforegulator.org.za
Telephone: 010 023 5200

13. Children’s Information

• Our website and services are not primarily directed at children (persons under 18 years of age).
• We do not knowingly collect personal information of children without proper legal basis and, where required, the consent of a competent person (such as a parent or legal guardian), in line with POPIA requirements.
• If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and, where appropriate, delete such information.

14. Third-Party Websites

• Our website may contain links to third-party websites or services. We have no control over and are not responsible for the privacy practices of such third parties.
• We encourage you to review the privacy policies of any third-party sites you visit.

15. Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in law, technology or our operations.
• The “Last updated” date below indicates when this Policy was last revised. The latest version will always be available on our website.
• Continued use of our website or services after changes take effect will constitute acceptance of the updated Policy.

16. Contact Us

For any questions or requests relating to this Privacy Policy or your personal information, please contact:

Information Officer: JJ Venables
Email: johan@inprint.co.za
Telephone: 082 520 5627